Passengers with Reduced Mobility

If you would like to travel with your wheelchair or walking aids on the train, please book your ticket by contacting our Customer Service at least 48 hours before your departure date.

The maximum allowed dimensions of the wheelchair is 70 cm x 120 cm and maximum weight is 350 kg. On board, we have accessible toilets and designated seating areas for passengers traveling in a wheelchair.

If you need assistance at the station but can manage the actual journey on your own, you can request for station assistance to help you.

The Mobility Service Center of Deutsche Bahn (DB MSC) will help you at the station and with getting on and off the train. If you are traveling with a wheelchair, they assist you with a wheelchair lift. Please register no later than 8 pm the day prior to departure and send the confirmation of carriage afterwards to mobil@flixbus.de. You can reach DB MSC by:

Telephone number: +49 (0)30 65212888 (the standard fees for calls to the German landline network apply.)

Email: msz@deutschebahn.com

Please note: DB InfraGo is responsible for barrier-free access to the platform.

If you need assistance during your entire journey, we suggest that you bring along a traveling companion. You can request a seat for your assistant free of charge by contacting our Customer Service no later than 48 hours prior to departure, who will then book a seat for your assistant.

If you require an assistant for your journey, you must present a valid disability ID or a medical certificate confirming this necessity.

If you need to bring your guide dog on your trip, please book your ticket as usual and then contact our Customer Service no later than 48 hours prior to departure in order to add your guide dog to the booking free of charge.

Please make sure you have all the necessary documents for traveling with your assistance dog. You must provide proof that your dog has completed recognized training as a guide dog or assistance dog.