Passengers with Reduced Mobility

If you would like to travel with your wheelchair or walking aids on the train, please book your ticket by contacting our Customer Service at least 48 hours before your departure date.

On board, we have accessible toilets and designated seating areas for passengers traveling in a wheelchair.

• Germany: The maximum allowed dimensions of the wheelchair is 70 cm x 120 cm and maximum weight is 350 kg.
  DB Station & Service is responsible for providing a platform lift for passengers traveling with a wheelchair.
• Sweden: The maximum allowed dimensions of the wheelchair is 79 cm x 120 cm and maximum weight is 350 kg.
  Please keep in mind that there is a height difference from the platform up to the entrance of the train and we do not offer a wheelchair lift. You must be able to get onboard on your own or with the help of a accompanying assistant (more info about station assistance can be found here).

If you need assistance at the station but can manage the actual journey on your own, you can request for station assistance to help you. Please see country specifications below:

• Germany: The Mobility Service Center of Deutsche Bahn (DB MSC) will help you at the station and with getting on and off the train. If you are traveling with a wheelchair, they assist you with a wheelchair lift. Please register no later than 8 pm the day prior to departure and send the confirmation of carriage afterwards to mobil@flixbus.de. You can reach DB MSC by:
  Telephone number: +49 (0)30 65212888 (the standard fees for calls to the German landline network apply.)
  Email: msz@deutschebahn.com
• Sweden: You can book station assistance by contacting our Customer Service no later than 48 hours prior to your departure. Please note that the station assistant does not provide assistance with getting on and off the train. If you need help with getting on and off, please take an assistant with you for the entire journey. More information in the next section "Traveling with an assistant".

If you need assistance during your entire journey, we suggest that you bring along a traveling companion. You can request a seat for your assistant free of charge by contacting our Customer Service no later than 48 hours prior to departure, who will then book a seat for your assistant.

Please make sure to bring the below specified documents to confirm that your disability requires an assistant to accompany you on your trip. Please see country specifications below.

• Germany: Disability card or medical certificate.
• Sweden: No documents required.

If you need to bring your guide dog on your trip, please book your ticket as usual and then contact our Customer Service no later than 48 hours prior to departure in order to add your guide dog to the booking free of charge.

Please make sure to bring necessary documentation for your dog on your trip. Please see country specifications below.

• Germany: Dog training certificate that proves your dog is an assistance dog.
• Sweden: Service dog certificate/ID-card may be required.